The problems we start from
Empty shelves
Lost sales discovered after the customer has left.
Promotions that leak
Discounts that move volume but not margin, repeated every season.
Generic offers
Campaigns sent to everyone instead of the next best action for one.
Expiry and markdowns
Short-dated stock marked down too late, in the wrong store.
Store task overload
Colleagues working through lists instead of serving customers.
What your retail Brain would keep
Not just records: the decisions behind them, with their reasons and outcomes, so every agent and every new colleague starts from experience.
- which promotions grew margin and which only cannibalised
- what each loyalty member bought, and what they ignored
- which stores sell short-dated stock fastest
- which substitutions customers accepted
Six agents, each with an owner
Each badge shows the agent's autonomy (L0–L3 autonomy levels). The hand-written line is who decides.
Replenishment
L2Proposes orders from demand by store, app and day.
Promotion
L1Forecasts uplift, cannibalisation and stock risk.
Next-Best Action
L2Offers the one thing that fits, with consent and frequency caps.
Expiry Prevention
L2Moves stock first-expiry-first-out, between stores or back to suppliers.
Fulfilment
L2Promises, picks and recovers online orders.
Store Operations
L3Sequences the day's tasks and closes shelf gaps.
A retail day, hour by hour
Overnight demand re-plans orders for the stores that will run short.
Shelf gaps ranked by lost sales; colleagues start with the top five.
A weak promotion is stopped early, with the evidence.
A refill reminder goes only to customers who opted in.
Short-dated stock moves to the stores that sell it fastest.
Illustrative scenario: the hours and details show how the agents would work; they are not results.
Evidence, agreed with Finance
Each agent's effect goes to a benefits ledger that Finance owns, against a baseline agreed before the pilot starts.
Consent and purpose checks before every customer action. Pricing and workforce decisions stay with people.
Pick one process. See what your Brain would remember.
A 30-minute call: we map one process with you, where its decisions and their reasons live today, and what an agent could safely take on.