Lead & enquiry agents
Answer in Arabic or English, qualify, check stock or capacity, book the next step.
Pricing discipline
Watch discounts and rivals; recommend a response; a commercial owner decides.
Retention & next-best action
Find the customer about to leave and offer the one thing that fits, with consent.
Customer service
Status, documents and simple cases at any hour; complaints go to a person with the full history.
Demand & allocation
Re-plan cover when a supplier slips; propose transfers; a planner approves.
Inventory & expiry
Move short-dated stock while customers can still take it; nothing written off by surprise.
Scheduling & capacity
Rooms, bays, crews, slots and shifts re-planned when the day changes.
Warehouse & delivery
Waves, picks, routes and cold chain; every missed promise explained.
Reconciliation
Match invoices, deliveries, premiums, claims and contracts; route each exception to its owner.
Collections & disputes
Attach the proof that closed disputes before; rank the calls that matter today.
Claims & benefits
Check eligibility, coding and evidence before payment; hold the doubtful one with its reason.
Benefits ledger
Every agent's effect logged for Finance to validate; value counted only when Finance agrees.
Regulatory intelligence
Map a new circular to controls, owners, systems and evidence before the deadline.
Fraud, waste & abuse
Link entities and patterns; rank a network for investigators; no agent accuses anyone.
Licensing & accreditation
Know which licence each region requires and who holds it; assign work only within it.
Audit trail
Who acted, on what evidence, under which rule, with which approval: always answerable.
Shift handover
Open work, promises and reasons handed across teams and time zones, nothing lost.
Onboarding
A new hire inherits the reasons behind past decisions, not just the files.
Expert succession
When a senior person leaves, what they knew and why they decided stays.
Data intelligence
One customer, one product, one supplier, matched across systems with rules data owners approve.
Four levels, decided by you
Autonomy is set per action, not per agent. The same agent can book a routine appointment on its own and only recommend a discount. Levels go up only when evidence and controls allow.
Act and report
Routine, reversible work. The agent acts and every action is reported.
Act within limits
The agent acts inside thresholds you set; anything outside goes to a person.
Recommend
The agent prepares the decision with its evidence. A named person decides.
Inform
The agent watches and alerts. Nothing changes without a person.
Every action has an owner
Each agent has a named business owner, a policy, a confidence threshold and an approval path. Material pricing, clinical, credit, legal and regulatory decisions always stay with named people.
Pick one process. See what your Brain would remember.
A 30-minute call: we map one process with you, where its decisions and their reasons live today, and what an agent could safely take on.